About Us

Contact us:

Email:

Sales@SteamLit.com

 

Address:

SteamLit

3300 Cobb PKWY Ste. 324123

Acworth, GA 30101

About SteamLit:

It all started in early 2013 when a neighbor and close friend asked if I could build a lamp for him.  Being a DIY nerd since childhood, I accepted the challenge.  After completion of what is now the very first SteamLit lamp, other friends approached looking for similar lighting concepts.  So here we are, years later, still creating unique one of a kind pieces for the public.

Lamps:

Each lamp is hand built and designed.  If you have a special request, please let us know: Sales@steamlit.com

All of our lamps are designed for durability and use.

Some basic assembly is required (put the bulb in) and instructions are included with each lamp.  We use only UL approved parts.  However, our lamps have not passed UL certifications.

Shipping:

Most items ship within 2 business days.  When possible lamps are shipped using Fullfillment By Amazon 2 days shipping.

Shipping is free for orders over $50.  A $6.50 charge will be applied for orders less than $50.

We only ship within the contiguous United States.  Please contact us for shipping to Alaska, Hawaii, or U.S. territories.

Shipping is via USPS priority mail (2-3 Day).

Payments:

We accept PayPal, Credit, and Debit Cards at checkout.  All credit processing is processed through Square.  SteamLit does not retain any credit or debit card information.

Add your item(s) to your cart, proceed to checkout.  Select PayPal or Credit Cards.

Returns:

SteamLit.com strives to provide excellent products at a great price.  We do accept returns, if there is a problem with your order please contact us as soon as possible: sales@steamlit.com

Bulbs and cut to length wire cannot be returned due to their nature.

If the item received is damaged:  We *Must* be contacted within Five business days of receipt of the items to make a claim with the shipping company. Packages are insured during transit. Products are *NOT* insured against damage at your home, shop, or on a job site.

If we have made an error: We are always pleased by satisfying our customers. We will correct any error made by us without expense to you. Please include your invoice number and email us at Returns@steamlit.com. Please email us within Five business days of receipt of the goods to report a mistake.  All returns must be received no later than 30 Days from the date of purchase.

If you have made an error: Returns will incur a Minimum $5.00 processing fee or 20% restocking fee whichever is higher.  In this case, SteamLit will not pay for return shipping.  All returns must be received no later than 30 Days from the date of purchase.

Washington State Residents:

Sales or use tax is due on certain purchases. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i).

Due to other provision of this code, SteamLit.com will be charging additional fees for WA residents.  SteamLit.com will utilize our existing tax collection method to charge WA residents a service fee for all purchases.  However, SteamLit.com nor Burns Holdings LLC.  Will remit sales or use tax to WA DOR.  The purchaser is responsible for payment of use fees.

Burns Holdings LLC.  is not required to, and does not, collect Washington sales or use tax. Under Washington law, purchases are not tax-exempt merely because a seller is not required to collect Washington’s tax. Washington law requires Washington purchasers to review untaxed purchases and, if any tax is owed, file a Washington use tax return and pay any tax due. Visit https://dor.wa.gov/consumerusetax for more information.

Additional Information:

https://dor.wa.gov/find-taxes-rates/retail-sales-tax/marketplace-fairness-leveling-playing-field/use-tax-notice-and-reporting-requirements-marketplace-facilitators-and-remote-sellers

Privacy:

Your privacy is important and we will never share or sell any personal or financial information to other entities. Your credit card information is collected online by Amazon or Paypal and never distributed to us.

Limited Warranty:

What this warranty covers: Burns Holdings LLC DBA SteamLit warrants your product against all defects in materials and workmanship.

For how long: Lamps 1 YEAR from the date of the original purchase.  Cords 1 YEAR from the date of the original purchase.  Light Bulbs 90 Days from the date of the original purchase.

What we will do: Burns Holdings LLC DBA SteamLit, at our discretion, will either repair or replace your product free of charge.

What we will not do: Burns Holdings LLC DBA SteamLitwill not pay shipping charges that you incur for sending your product to us.

What you must do to maintain this warranty: Show original proof of purchase from an authorized SteamLit dealer.

Warranty Exclusions: Warranty does not apply to your product under any of the following conditions: 1. The serial number has been removed or modified. 2. Your product has been subjected to misuse or damage (including water damage, physical abuse, and/or improper installation). 3. Your product has been modified in any way. 4. Your receipt or proof-of-purchase is from a non-authorized dealer or internet auction site including E-bay, U-bid, or other non-authorized resellers.

To obtain service: 1. Contact Steamlit (warranty@steamlit.com) to obtain a Return Authorization number. 2. Properly pack your product and include: your name, complete return address, written description of the problem with your product, daytime telephone number, and a copy of the original purchase receipt. 3. Label the outside of the package clearly with your Return Authorization number. Ship the product pre-paid (insured, for your protection) to: Steamlit, 3300 Cobb Pkwy Ste. 324123, Acworth, GA 30132.

LIMITATION OF WARRANTY: EXCEPT AS EXPRESSLY PROVIDED HEREIN, YOU ARE ACQUIRING THE PRODUCT “AS IS” AND “WHERE IS”, WITHOUT REPRESENTATION OR WARRANTY. STEAMLIT SPECIFICALLY DISCLAIMS ANY REPRESENTATION OR WARRANTY INCLUDING, BUT NOT LIMITED TO THOSE CONCERNING THE MERCHANTABILITY AND SUITABILITY OF THE PRODUCT FOR A PARTICULAR PURPOSE. ESCORT SHALL NOT BE LIABLE FOR CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, DAMAGES ARISING OUT OF THE USE, MISUSE OR MOUNTING OF THE PRODUCT.

The above limitations or exclusions shall be limited to the extent they violate the laws of any particular state. Steamlit is not responsible for products lost in shipment between the owner and our service center.

Other legal rights: This Warranty gives you specific rights. You may have other legal rights, which vary, from state to state.

 Normal wear and tear are excluded from this warranty.  There are no warranties which extend beyond the description on the face hereof. www.STEAMLIT.com

All trade names are registered trademarks of Burns Holdings LLC  and/or respective manufacturers listed.  All content on this site, such as graphics, images, logos, photos, illustrations, text, data compilations, software, and the website design, look and feel, and the compilation and arrangement are exclusive property of Burns Holdings LLC or its content suppliers and are protected by the U.S. and international copyright laws. You may not reproduce, modify, distribute, transmit, display, publish, license, create derivative works from, transfer or sell any such content or material from this site without the Company’s express written permission.  IN NO EVENT SHALL BURNS HOLDINGS LLC BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING BUT NOT LIMITED TO LOST DATA OR PROFITS), OR ANY OTHER DAMAGES WHATSOEVER WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, UNDER ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS INFORMATION. THIS INFORMATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THIS INFORMATION COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES MAY BE PERIODICALLY ADDED TO THE INFORMATION HEREIN.